Refund Policy

We want to be sure you’re as happy with your carter Joey products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days. For products purchased directly from an authorized dealer, their return policy applies — please contact them directly for more information.

You can return your item(s) purchased from Carter Joey up to 30 days after the purchase date for a full refund. Carter Joey does not accept returns on items purchased outside of carterjoey.com. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of carterjoey.com will not be accepted. All merchandise must be unused/unworn and returned in the original packaging. Use a shipper of your choice to return your items. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly